Help

Question of basic issue

Questions in purchasing

"Transaction refused" when I'm paying for a plan?

It means you have an oversea payment limitation issue if the credit card you pay for the iFontCloud plan is not a Taiwan local bank. Cantact to the credit card bank and check your payment limitation or pay by the others card may solve this issue.

I need a special service plan/package

If the site listed in the current font scheme none meet your needs, or would like to know more about other cooperative programs, please contact us directly, contact details are as follows:
 
Service time Monday to Friday 09:00 - 18:00 (except national holidays)
 
Please call customer service 886-2-82598356 # 623
 
iFontCloud a ifontcloud@arphic.com.tw Customer Service
 
iFontCloud Customer Service two ifontcloud@qq.com

What is PV?

PV is Pageview abbreviation represents a single page was viewed times. That is, when a visitor visits You have applied iFontCloud font page, it will be calculated once PV.

Do I have invoice/receipt for my purchase?

As long as domestic buyers, we will invoice by ROC type you choose to send an invoice to you.

Questions of frequently asked

Do I need a iFontCloud account to use service?

iFontCloud services has two types according to your member status shown below:

Non-Member: Contains a list of fonts, font Subscription Font, Web Font page etc.

Member Services: Non-members include all services, as well as personal information management, shopping cart, view licensed fonts, font setting network, shopping records ... and member exclusive features.

I forgot my password

If you forget your password, please click "Login" and click on "Forgot Password", enter your registered e-mail, press [Submit]. System will Enclosed password to your registered Email mailbox.

Remind you: Please change your password frequently for account security safety.

I didn't receive certification letter

Please click "Register" and click "I did not receive certification letter, please resent"; enter your registered Email, press the "submit". We will resent a certified letter to your mailbox.

Can I have free trial again?

To provide a well understanding on applying the Web Font operating for designers, iFontCloud provides one-month free trial for every new account. Please according to the actual needs of individuals or enterprises, to [Plan] page select the appropriate program after free trial expired.

Questions in operating

Mac安裝字庫管理工具後無法登入

若首次登入字庫管理工具卻無法登入,請先確認該電腦是否曾以另一組帳戶登入(可來信提供電腦序號查詢);無登入者請確認電腦序號是否合法(電腦序號可至「關於這台Mac」查詢),若無出現或顯示異常請聯繫製造商處理。

Where to download fonts after purchased an order?

You need to install Font Manager to download fonts to your computer. Link to " Plan " page and choose a proper version according to your OS; you're able to download fonts after installation finished.